I dunno is creating chaos that requires many expensive rewrites damaging to the industry?
I kid of course - their recommendations on management of technical teams are fly-in, fly-out out of context garbage in my experience. Usually results in poor but justified decisions from senior leaders that happen in cycles of 3-5 years.
Microsoft comes to mind, with their anti-open-source era, their bullying of security researchers, and several other infractions. Plus I suspect they're gearing up for some shenanigans re: their auth portal.
> Please hire more McKinsey consultants who say they’re AI experts
You have to recognize that a vast majority of enterprises fall in the category of "Dumb IT". To them, IT is a cost-center and overhead as their main line of business is something else. And, they look up to the likes of McKinsey for wisdom.
Yeah, you’re right about that. They view IT as a “cost center” to be cut to the bone (despite being essential to their product and strategy in most cases), while they have no problem with paying consultants astronomical hourly rates for nonsense like this.
I get that these companies (airlines, widgets, whatever) don’t see IT as a thing that generates revenue, but it’s like having electricity or running water. You don’t think about it much, but if you don’t have it, you’re fucked.
Around where I live, they first shut down during covid with the excuse of preventing transmission. Of course they just never opened up again. Ditto water fountains.
There’s been a bunch of airline IT meltdowns in recent years, some much much worse than what you described. Airlines just decided IT is a “cost center” and decided not to maintain it.
